1. Refund Eligibility

• Refunds are only available for new customers who are not satisfied with our service within the first [30] days of their subscription.
• To be eligible for a refund, you must provide proof of purchase and a valid reason for the request.
• Refunds are not available for renewals or recurring subscriptions.

2. How to Request a Refund

• To request a refund, please contact our customer support team at [Support@wivutv.store] within [30] days of your initial purchase.
• Include your order number, account details, and the reason for your refund request.

3. Processing Refunds

• Once we receive your refund request, we will review it and notify you of the status within [3] business days.
• If your refund is approved, we will initiate a refund to your original method of payment. The credit may take up to [3] business days to appear on your statement, depending on your card issuer’s policies.

4. Non-Refundable Items

• Any free trials or promotional subscriptions are not eligible for refunds.
• Purchases made using gift cards or store credits are non-refundable.

5. Service Issues

• If you experience technical issues with our service, please contact our technical support team at [Support@wivutv.store]. We will do our best to resolve any problems promptly.

6. Changes to this Policy

• We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

• If you have any questions or concerns about our refund policy, please contact us at [Support@wivutv.store].